Return Policy

We want your experience with Ruyaah to feel clear, smooth, and well supported. Below you will find our return, refund, and support guidelines.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the return process outlined below.

Return Conditions

Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition, with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.

Return Instructions

Step 1. Contact Customer Service: Email support@ruyaah.com with your order number, reason for return, and any supporting photos if applicable.

Step 2. Receive Return Authorization: Our team will respond with a return authorization and detailed instructions.

Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, unless the item is defective or incorrect.

Refund Policy

Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.

Confirmation: You will receive a confirmation email once your refund has been processed.

If you do not see the refund within the expected timeframe, please check with your bank first. For further assistance, contact us at support@ruyaah.com.

Exchange Policy

We do not offer direct exchanges. If you would like another size or color, please return your item and place a new order through our website.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We will arrange a return at no cost to you and offer either a replacement or a full refund, depending on your preference. Without photo evidence, we cannot guarantee a replacement.

Incorrect Product: If you receive the wrong item, please contact us. We will cover the return shipping costs and send the correct item as quickly as possible.

Lost Orders: If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service team.

Multiple Packages: For larger orders, items may be shipped in separate packages for logistical reasons. In most cases, missing products will arrive within 1 to 3 business days after the first package.