Contact
If you have a question, need support, or would simply like a little more clarity before ordering, our team is here to help. We aim to keep every part of your Ruyaah experience calm, clear, and well supported.
Contact Details
Store name: Ruyaah
Email (Support): support@ruyaah.com
Average response time: within 24 hours on business days
Customer Support Hours (CET)
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM
Frequently Asked Questions
What are the delivery times?
Orders are processed within 3 to 4 business days, Monday to Friday. Once processed, delivery usually takes 6 to 9 business days, Monday to Friday. The total delivery time is typically 9 to 13 business days.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
Will I receive a tracking link?
Yes. Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.
Can I return my order?
Yes. You can return eligible items within 30 days of delivery, as long as they are unused, in their original condition, with all tags attached and in the original packaging.
How do I start a return?
To start a return, please email support@ruyaah.com with your order number, the reason for your return, and any supporting photos if applicable. Our team will then guide you through the next steps.
What material are your bedding products made from?
Our bedding is designed around premium Egyptian cotton, selected for its smooth feel, breathable character, and refined finish.
How should I wash my bedding?
We recommend washing your bedding on a gentle cycle with similar colors and a mild detergent. For the best long-term result, always follow the care instructions on the product label.
Which payment methods do you accept?
We currently accept PayPal, Visa, Mastercard, and American Express. We do not charge any additional transaction fees for these payment methods.